How can we help you?
Can I make changes to my flight?
Yes, Change fees shall apply.
Can I get a refund on products and services I paid for but wasn’t able to use?
Yes, consideration is given on a case by case basis.
How long does it take to get a confirmation email of my ticket?
Within 12 hours.
Can I change the name on a ticket?
There is no ticket system. You will receive a charter email confirmation number, however, the names on the group charter can be changed at no charge.
My journey has been canceled due to bad weather conditions. Can I get a refund?
A credit note for equal value shall be issued for 1 year.
Do I have to pay to bring a carry-on bag?
St. Maarten Airways do not charge for any Carry-on bag.
Will I be charged a fee to change my reservation?
It depends on the proximity to the travel date.
Is there a customer service phone number I can call?
Yes, please call 1-721-520-1314 OR 1-721-520-1972.
Would you allow to eat and drink on board?
What if I didn’t receive a booking confirmation?
Send us an email at [email protected].
Where do I purchase my ticket?
There is no ticket system, charter request are confirmed via email/confirmation number. To request a charter send an email to [email protected].
Do you provide concierge service?
Yes we do.